Conditions d’utilisation

General Information

Welcome to VAULT001! The terms "we", "us", and "our" refer to VAULT001. VAULT001 operates this shop and website,including all information, content, features, tools, products, and related services, to provide you (the customer) with a curated shopping experience (the "Services"). VAULT001 is powered by Shopify Inc., Shopify Commerce Singapore Pte.Ltd, or Shopify International Limited (depending on where VAULT001 is located), which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these "Terms of Service"), outline your rights and responsibilities when using the Services. Please read these Terms of Service carefully, as they contain important information regarding your legal rights and cover topics such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not access or use our Services. These Terms of Service do not limit any statutory rights you may have under applicable consumer protection laws or other non-waivable legal rights.

1. Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependants to use the Services on devices you own, purchase, or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be required to provide certain information, such as your email address, as well as billing, payment, and shipping details. You represent and warrant that all information you provide on our stores is accurate, current, and complete, and that you have all necessary rights to supply it. You are solely responsible for maintaining the security of your account credentials and for all activity occurring under your account. You may not transfer, sell, assign, or licence your account to any other person.

2. Our Products

We make every effort to display our products and services accurately in our online stores. However, please note that the colours or appearance of products may differ from how they appear on your screen due to the type of device you use to access the store and your device settings. We do not warrant that the appearance or quality of any product or service you purchase will meet your expectations or be identical to that displayed in our online stores. All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

3. Orders

When you place an order, you are making an offer to purchase and authorising us and our payment processors to charge the selected payment method for the total amount of the order. VAULT001 reserves the right to accept or decline your order for any reason at its discretion, subject to applicable law. Your order will not be accepted until VAULT001 confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was placed. Your purchases are eligible for return or exchange strictly in accordance with our Returns and Cancellations Policy. This does not limit any statutory rights you may have under applicable law. You represent and warrant that your purchases are for personal or domestic use and not for commercial resale or export.

4. Pricing and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless expressly stated otherwise, published prices do not include taxes, shipping, handling, customs duties, or import charges. Prices published in our online stores may differ from prices offered in physical stores, online, or other stores operated by third parties. Occasionally, we may offer promotions on the Services that may affect pricing and are governed by separate terms and conditions from these Terms of Service. In the event of a conflict between the terms of a promotion and these Terms of Service, the promotional terms shall prevail. You agree to provide current, complete, and accurate purchase, payment,and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (1) you are authorised to use the payment method provided, (2) the information you supply regarding such payment method is true, correct, and complete, (3) charges incurred by you will be honoured by your payment provider, and (4) you will pay the charges incurred by you at the posted prices, including shipping and handling fees and all applicable taxes, if any.

5. Shipping and Delivery

We are not responsible for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by logistics providers, customs processing, or events beyond our control. To the extent permitted by applicable law, title and risk of loss pass to you upon our delivery of the products to the carrier, unless applicable law provides otherwise. We are not responsible for delays or failures caused by events beyond our reasonable control, including carrier or customs delays, natural disasters, severe weather conditions, labor disputes, supply shortages,utility or telecommunication outages, cyber incidents, government actions, or other similar events. Please consult our Shipping Policy for further details.

6. Intellectual Property

Our Services, including without limitation all trademarks, trade names, text, images, graphics, product reviews, videos,and audio, are owned by VAULT001, its affiliates, or licensors, and are protected by UK, US, and international trademark,copyright, and other intellectual property laws. Furthermore, VAULT001 manages and owns the product listings. The purchase or delivery of any product does not grant or confer any intellectual property rights, including any patent,copyright, trademark, or other proprietary right, in or to the product, its design, software, or underlying technology. All such rights belong exclusively to VAULT001 or the original rights holder. These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly stated herein, nothing in these Terms of Service grants or shall be construed as granting a licence or other rights under any patent, trademark, copyright, or other intellectual property of VAULT001, Shopify, or any third party. Any unauthorised use of the Services may violate applicable intellectual property laws or other legislation. VAULT001 reserves all rights not expressly granted herein. VAULT001's names, logos, product and service names, designs, and slogans are trademarks of VAULT001 or its affiliates or licensors. You must not use such marks without the prior written permission of VAULT001. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.


 

7. Optional Tools

You may be provided with access to customer service tools offered by third parties as part of the Services, which we neither monitor, control, nor contribute to. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We accept no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). Furthermore, we may in the future offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and subject to these Terms of Service.


 

8. Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access. If you decide to leave the Services to access these third-party materials or sites, you do so at your own risk. We are not liable for any harm or damages related to your access to any third-party website, or your purchase or use of any goods, services, resources, or content on third-party websites. Please carefully review the third-party provider's policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party provider.

9. Relationship with Shopify

VAULT001 is powered by Shopify, which enables us to provide the Services to you. When you use the Services, your device communicates with Shopify systems to deliver those Services. Section 10 explains how Shopify uses and processes information from these interactions. However, any sales and purchases you make in our store are made directly with VAULT001. When you use the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale taking place between you and VAULT001, including any injury, damage, or loss resulting from the products and services purchased. You hereby expressly release Shopify and its affiliates from all claims, damages, and liability arising from or relating to your purchases and transactions with VAULT001.

10. Privacy Policy

Our Privacy Policy explains how we may collect, use, and disclose certain personal information arising from your use of the Services. When you use the Services, you acknowledge that you have read this Privacy Policy. Because Shopify hosts the Services, as you browse and interact with them, Shopify collects, uses, processes, and stores personal information about your access to and use of the Services, including transaction information. Shopify may use this information for purposes including, without limitation, providing, protecting, and improving the Services; processing transactions; and helping to prevent fraud on this website and other websites powered by Shopify technology. Information collected when you visit or use the Services, including automatically collected browsing activity, will be transmitted to and shared with Shopify and third parties located in countries other than your country of residence to provide the Services to you. Please review our Privacy Policy and the Shopify Privacy Policy for further details on how we, Shopify, and our partners use your personal information.

11. Comments and Submissions

If you send, upload, post, email, or otherwise transmit any ideas, suggestions, comments, reviews, proposals, plans, or other content (collectively, "Comments"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use,reproduce, modify, publish, distribute, and display such Comments in any medium for any purpose, including commercial use. For example, we may use the rights granted under this licence to operate, provide, evaluate, refine, improve, and promote the Services, as well as to comply with our obligations and exercise our rights under the Terms of Service.Furthermore, you represent and warrant that: (1) you own all Comments or have all necessary rights to them; (2) you have disclosed any compensation or incentive received in connection with submitting your Comments; and (3) your Comments will comply with these Terms of Service. We are and shall be under no obligation to (a) maintain any Comments in confidence; (b) pay compensation for any Comments; or (c) respond to any Comments. We may, but have no obligation to, monitor, edit, or remove Comments that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violate any party's intellectual property or these Terms of Service. You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Comments will not contain defamatory or otherwise unlawful, abusive, or obscene material, nor contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.

12. Errors, Inaccuracies, and Omissions

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). If we cancel an order after payment has been processed, we will issue any refund required by applicable law.


 

13. Prohibited Uses

13.1 You may access and use the Services solely for lawful purposes. You may not access or use the Services, directly or indirectly:

  • (a) for any unlawful or malicious purpose;

  • (b) to violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances;


     

  • (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;


     

  • (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any of our employees or any other person;


     

  • (e) to submit false or misleading information;

  • (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms of Service;

  • (g) to transmit, or procure the sending of, any advertising or promotional material, including "junk mail", "chain letters", "spam", or any other similar solicitation;

  • (h) to impersonate or attempt to impersonate another person or entity; or

  • (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm VAULT001, Shopify, or users of the Services, or expose them to legal liability.

13.2 In addition, you agree not to:

  • (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services;

  • (b) reproduce, duplicate, copy, crawl, sell, resell, or exploit any portion of the Services;

  • (c) collect or track the personal information of others;

  • (d) spam, phish, pharm, or pretext on the Services;

  • (e) use any robot, spider, scraper, data extraction tools, automated devices, AI tools (such as agentic AI), or automated or manual processes to access the Services; or

  • (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures employed to restrict access to the Services.

We reserve the right to suspend, disable, or terminate your account at any time without prior notice if we determine that you have violated any part of these Terms.

14. Agents

14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an agent to access, use, or interact with any Service. "Agent" refers to any software or service that performs autonomous or semi-autonomous actions on behalf of, or under instructions from, any person or entity, and which can execute on behalf of an individual or through their device without direct supervision.

14.2 No agent may access, use, or interact with the Services unless it identifies itself at all times and operates in strict accordance with the requirements set out in section 14.4 below. Furthermore, no agent may access, use, or interact with the Services if we request that it refrains from doing so with respect to any service.

14.3 We may limit, including through technical measures, whether and how an agent may access, use, or interact with the Services.

14.4 Agents must:

  • (a) in all HTTP/HTTPS requests, indicate that the request originates from an agent and disclose its name by including the following string in the User-Agent header: "Agent/[agent name]";

  • (b) not conceal or obfuscate that any access, use, or interaction originates from an agent, for example by (i) mimicking human behaviour or interaction patterns, or (ii) completing or bypassing CAPTCHAs or other measures designed to distinguish automated activity from human activity;

  • (c) respond truthfully to any question or prompt designed to determine whether interactions originate from a human or a computer; and

  • (d) not bypass or circumvent any measure intended to block, limit, modify, or control whether or how agents access,use, or interact with the Services.

15. Termination

We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without prior notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections shall survive any termination: Intellectual Property, Comments and Submissions, Termination,Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment,Governing Law, Privacy Policy, and any other provision that by its nature is intended to survive termination.


 

16. Disclaimer of Warranties

Information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY VAULT001, THE SERVICES AND ALL PRODUCTS DELIVERED TO YOU THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED,INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT OR REPRESENT THAT YOUR USE OF OUR SERVICES WILL BE UNINTERRUPTED,TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU IN FULL.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VAULT001, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, NOR SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATIONS, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. NOTHING IN THESE TERMS OF SERVICE EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

18. Indemnisation

You agree to indemnify, defend, and hold harmless VAULT001, Shopify, and our affiliates, partners, officers, directors,employees, agents, contractors, licensors, and service providers from any loss, damage, liability, or claim, including reasonable solicitors' fees, made by any third party due to or arising out of (1) your breach of these Terms of Service or the documents incorporated herein by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. We will notify you of any indemnifiable claim, provided that failure to give prompt notice shall not relieve you of your obligations unless it materially prejudices you. We may control the defence and settlement of such claim at your expense, including the choice of legal counsel; however, we will not settle any claim that requires you to fulfil non-monetary obligations without your consent (which shall not be unreasonably withheld). You agree to cooperate in the defence of any indemnified claims, including providing relevant documentation.

19. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions. Nothing in these Terms limits any rights you may have under applicable consumer protection legislation or other laws that cannot be waived by contract. If any part of these Terms conflicts with such rights, those rights shall apply.

20. Waiver; Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service,superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


 

21. Assignment

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so shall be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.


 

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where VAULT001 is based or incorporated, without regard to principles of conflicts of law. You and VAULT001 submit to the jurisdiction and competence of the courts located in that jurisdiction, except where prohibited by applicable law. You and VAULT001 agree to the personal jurisdiction and venue of such courts. Nothing in this section limits any rights you may have to bring claims in your local courts or to rely on mandatory statutory laws applicable in your place of residence.

23. Translations

These Terms of Service may be made available in languages other than English. In the event of any inconsistency or conflict between the English version of these Terms of Service and any version available in another language, the most recent English version of the Terms of Service shall prevail. Any dispute arising out of or in connection with these Terms of Service shall be resolved in English, unless VAULT001 determines otherwise in its sole discretion or as required by applicable law.

24. Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

25. Electronic Communications

When you use the Services or place an order, you agree that we may send communications regarding transactions and services electronically, including by email, in-account notifications, or postings on the Services. These communications may relate to your orders, account, purchases, returns, these Terms of Service, or other matters connected to the Services.You are responsible for keeping your contact information up to date.

26. Changes to the Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms of Service in accordance with applicable law, and such changes will become effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to the Terms of Service constitutes acceptance of those changes.

27. Contact Information

Questions about the Terms of Service should be sent to us at contact@vault001.com.

Our contact information is published in our contact information policy.