Shipping policy

Last updated: 7 November 2026

Shipping Policy

Thank you for shopping at VAULT001. This policy explains how we ship your order, its cost, and what to expect after your purchase.

Order Processing

Orders are processed and dispatched within 1 to 3 days (excluding public holidays).

Orders placed after midday, at weekends, or on public holidays may begin processing on the next working day.

As soon as your order has been dispatched, you will receive a confirmation email containing tracking information.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout. Delivery times are estimated and not guaranteed. They may be affected by carrier delays, adverse weather conditions, or other events beyond our reasonable control.

Shipping Costs

Shipping charges are calculated at checkout based on the destination, the weight of the order, and the selected shipping method. Free standard shipping may be available on eligible orders, as indicated at checkout.

Customs, Duties, and Applicable Taxes

All orders are processed under a fixed-price policy, fully covering any applicable extra costs so that you are not required to pay any additional amount upon delivery. However, in the unlikely event of any error where unexpected customs charges are demanded upon delivery, please contact us immediately at contact@vault001.com, providing the relevant documentation so that we can investigate and review the matter. Although VAULT001 works with trusted logistics partners to ensure smooth delivery, the customer remains responsible for complying with local customs regulations in the event of any exceptional charges levied by the authorities in their destination country.

Order Tracking

Once your order has been dispatched, we will send you a confirmation email containing a tracking number and a link,where applicable. Please note that tracking information may take some time to update after you receive the notification.

Shipping Destinations

We currently ship to Spain.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be displayed before you complete your purchase.

Address Accuracy

Please carefully verify your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or significantly delayed, please contact us and we will assist you in resolving the issue with the courier company.

Order Changes and Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before the order is dispatched; however, once an order is in transit, we can no longer modify it. Refunds for cancelled or delayed orders will be processed promptly to your original payment method wherever possible.