Widerrufsrecht

Last updated: 7 November 2026

Returns and Cancellations

Items must be returned in the same condition in which they were received: unused, unworn, with all tags attached, and in their original packaging or as specified in the return instructions. We reserve the right to reduce the refund amount if the item has been used, damaged, or handled more than necessary to establish its nature, characteristics, and functioning.

You may request a return within 14 days following the delivery of the final item in your order.

Return shipping costs are the responsibility of the customer, unless the product arrives defective or damaged, or you received an incorrect item.

Legal Notice on Fraud and Abuse: VAULT001 reserves the right to decline any return, refund, or warranty claim. This includes claims where we determine that damage was caused intentionally, through misuse, or via tampered evidence (such as deliberately broken parts or altered material). We may require defective items to be sent to our inspection facility for physical verification before approving any refund or free replacement.

Defect or Warranty Return Procedure: To initiate a claim for a defective or damaged item, the customer must send the product to our inspection facility, initially bearing the return shipping cost.

Upon receipt, our team will examine the item to verify the origin of the issue:

  • Confirmed manufacturing defect: If the inspection confirms a manufacturing defect within the statutory warranty period or guarantee programme, VAULT 001 will send a free replacement and reimburse the customer for the return shipping costs (upon presentation of the shipping receipt/proof of postage).

  • Damage due to misuse or tampering: If it is determined that the damage was caused by misuse, negligence,intentional tampering, or abnormal wear and tear, the claim will be rejected, the shipping cost shall be borne by the customer, and the item may be returned to the customer at their own expense.

You may request a cancellation or the removal of items from your order up until the order is being prepared for dispatch.

How to Initiate a Return or Cancellation

The acceptance of return or cancellation requests is subject to the terms above and your statutory rights under applicable law.

  1. Log in to your account to initiate a return or cancellation request.

  2. If your return is approved, we will send you instructions on how and where to send your package to complete the process.

Items returned to us without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you receive the wrong item.

Exchanges

Please contact us to inquire about available exchange options before returning any item.

EU Consumer Returns and Cancellations

If you are a consumer in the European Union purchasing goods online, you have the right to return your product for any reason within 14 days of receiving it, unless a statutory exception applies.

  • After notifying us of your wish to cancel, you must return the items within 14 days.

  • We will process refunds for eligible cancelled orders within 14 days of being informed of your cancellation; however, we may withhold the refund until we receive the returned goods or proof that they have been dispatched.

  • For eligible cancellations, we will refund the purchase price of the product. The buyer remains responsible for the return shipping costs.

  • To request a return, please follow the instructions in the section above on how to initiate a return.

  • To request a cancellation, please contact us. If the package is already in transit when you request a cancellation, we reserve the right to deduct the direct cost of return transit to our facilities from your refund.

UK Consumer Returns and Cancellations

If you are a consumer in the United Kingdom purchasing goods online, you have the right under consumer law to return your product for any reason within 14 days from the day you receive it, unless an exception applies.

  • After informing us of your wish to cancel, you must return the items to us within 14 days.

  • We will issue refunds for eligible cancelled orders within 14 days of receiving the returned items or receiving proof of postage/dispatch.

  • For eligible cancellations, we will refund the purchase price of the product. The buyer is responsible for return shipping costs.

  • To request a return, please follow the instructions in the section above on how to initiate a return.

  • To request a cancellation, please contact us. If the package is already in transit when your cancellation request is made, we reserve the right to deduct the direct cost of return carriage to our facilities from your refund.

Refunds

We will notify you once we have received and inspected your return to let you know whether the refund has been approved. If approved, the refund will be automatically processed to your original payment method, unless otherwise stated. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

If you have not received your refund within 5 working days of its approval, please contact us.

This policy does not limit or affect any statutory rights you may have under applicable consumer protection legislation,including your rights regarding goods that are faulty, not as described, not delivered within the agreed or required timeframe, or otherwise non-compliant with applicable law.

Contact Us

To request a cancellation, initiate a return, inquire about an exchange, or report a damaged item, please email us at contact@vault001.com or use the details provided in our contact information policy.