Frequently Asked Questions
How many cards, bills, coins, keys, do VAULT wallets hold?
Our goal is for every customer to be completely satisfied with their purchase. If that is not the case, let us know and we will do everything possible to fix it.
How does the quick-access trigger work?
We cannot accept returns on certain items. They will be clearly marked before purchase.
How fast will I receive it?
We will work to ship your order as soon as possible. When it ships, you will receive an email with more information. Delivery times vary depending on your location.
How much does delivery cost?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure high quality and a fair price.
Will I have to pay customs or any extra cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping cost before making your purchase.
What does lifetime warranty cover?
We will work to ship your order as soon as possible. When it ships, you will receive an email with more information. Delivery times vary depending on your location.
What if I don't love it?
We want you to be completely certain about your carry. If it is not quite right for you, you have 14 days from the date of delivery to return it for a full refund. No awkward questions asked—just drop us a message, and we will guide you through our straightforward returns process. We are confident you will appreciate the craftsmanship once you hold it, but it is reassuring to know you have time to decide.
Who's behind VAULT 001 and why did you start it?
VAULT 001 was founded in Spain by a minimalist design enthusiast frustrated with bulky, over-engineered wallets that either fall apart in a year or cost a small fortune. We set out to strip everyday carry down to its essentials: aerospace-grade metals, real carbon fiber, and a reliable quick-access mechanism built to last. Every piece is backed by direct, human customer support—if you ever have a question, you're talking directly to our founding team, not a bot.